Championing Animals by

Engaging a Community

By investing in training, the Animal Humane Society is creating long-term solutions to a critical staffing gap.

Animal Humane Society
Jay Carpenter,
Systems Support Specialist
Nemo and Scout
MISSION

To engage the hearts, hands, and minds of the community to help animals

INDUSTRY

Animal welfare

HEADQUARTERS

Golden Valley, MN

FOUNDED

1878

LEARNING AUDIENCE

Employees, volunteers, fosters

Engaging hearts, hands, and minds
T

he Animal Humane Society is more than a shelter. It’s a connecting force bringing together people and their pets.
But a few years ago, when a nationwide shortage of vet techs threatened this work, the organization knew it needed more than a bandage solution. After all, vet techs—essentially the nurses of the veterinary world—handle everything from animal exams to surgery assistance and everything in between.

“We can’t do our work without them,” says Jay Carpenter, Systems Support Specialist. “They directly impact both the number of animals we can help in our shelters and the number of appointments available at our veterinary centers.”

Two small animal paws resting on a human hand

What it needed, AHS realized, was a way to respond to the problem proactively at its source. And so, with a passionate community and in-house experts at its disposal, the organization looked within.

“We realized we could help fight the shortage with our training,” says Carpenter.

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We
realized
we
could
help
fight
the

shortage

with
our
training
Jay Carpenter, Systems Support Specialist
Training to heal

Over the next two years, Carpenter’s team worked with AHS’s in-house veterinarians, vet techs, and other subject matter experts to develop a curriculum that would allow anyone to train to become a shelter vet tech, no matter their starting skill level. And in 2023, the Rachael Ray Foundation Career Program for veterinary technicians was born.

The eight-month paid program combined both in-person and online training to prepare future vet techs with all the skills they need to work with animals, conduct veterinary medical procedures, and interact with customers and volunteers.

2023

Rachael Ray Foundation Career Program launched

8 month

paid program combining
both in-person and online training

Blending online and live learning

Carpenter knew that making the program flexible was key to its success. An online component was essential for this, helping learners prepare ahead for key in-person sessions and allowing them to get even more value out of live training. “E-learning made the training more flexible, and helped participants feel more prepared for live lessons,” he says.

In the end, the results speak for themselves. Twenty-two individuals graduated from the program in the first two years and were promoted to full-time AHS veterinary technicians. The program has now evolved to provide even more individualized training based on learners’ skills and learning needs.

“It’s increased our capacity to help more animals and their people,” says Carpenter.

A dog looks longingly at the person scratching their chin